Suzuki ATV dealerships continue to support the farming industry and smallholdings
Suzuki has reported that it is focusing on assisting its ATV dealers during the Covid-19 outbreak so that customers in the farming industry continue to receive the best servicing support possible. The pressures on British farming, especially now in the heart of the lambing season, mean that it is vital that key workers are able to rely on their equipment in order to meet the unprecedented challenges they now face, says Harvey Day from Suzuki.
While ATV test ride facilities and in-dealer showroom services are suspended, the farming industry is seen as an essential business. Suzuki ATVs are used by a large number of key agricultural workers. Therefore, where possible, full servicing facilities remain available to customers. Suzuki’s warehouse remains open, but under strict social distancing, and a big thank you to the crucial members of staff working hard to ensure that servicing parts can be supplied. Suzuki is staying in regular communication with its ATV dealerships which are adhering to government guidelines while adapting the way they operate in order to meet customers’ servicing needs.
We caught up with some of our dealers to find out how their dealerships are adapting to a different way of working in order to support customer service while ensuring that both their team and their customers stay safe during what is traditionally the busiest time of year for ATV dealers servicing farms and smallholdings.
They have put measures in place according to Government advice and are able to provide spare parts and servicing to farming industry key workers and those customers with smallholdings.
While Suzuki have had to temporarily close their showrooms, dealers are still able to offer customers servicing support via the phone, FaceTime, WhatsApp and other video conferencing tools. Some have had to move people and equipment around in their workshops to accommodate the social distancing guidelines and ensure their staff are not working in confined spaces.
Suzuki are proud to be supporting such a critical business as farming at such a busy time of year for them during the lambing season. And are therefore doing everything they can to make sure that everyone working at the dealerships to support servicing needs, and their customers stay safe so that they can take care of themselves and their families’ welfare.”
Customers who require assistance, have routine mechanical queries, repairs or servicing requirements, can contact their local ATV dealers directly. Their details can be found at https://atv.suzuki.co.uk/find-a-dealer/
While the Suzuki customer services team is working remotely, they can still be contacted from 8.30am to 5.30pm Monday – Friday and can be reached on 08085 011959 option 3, or via email at firstname.lastname@example.org
For further updates on the current situation please visit the Suzuki website and Twitter @SuzukiATVsUK